Small Capacity Residential Commercial Electric Water Heater

DELON has been marketing the electric steam boilers for nearly 10 years and we have encountered all kinds of problems, here are the most important concerns of our customers before closing the deal.

1) Can your thermal oil heater meet the heating needs of my production?
If this is your first purchase, all the specifications and the operation requirements should be provided, our engineers will calculate and advice the suitable models for your reference.

2) What are the payment terms?
For new customers, usually we accept the 35% T/T as the prepayment, the balance shall be paid before shipment, and if you have been with us for years or due to the restrictions of foreign exchange policy, we do offer L/C at sight.

3) Do you provide customized service?
We can design the machine according to your requirements (temperature, material, power, control mode, control accuracy, etc.) We will also provide you with expert guidance at the same time, based on our years of experience in this temperature control field.

4) How long does it usually take to manufacture?
Depends on whether you want to do customization your electric oil heaters or not and also depends on the quantity you want to order.
For regular machines in LCL, the lead time is 5-10 working days.
For customized products and bulk orders in FCL, the lead time is 15-30 working days.

5) What's the warranty for the machine?
For inner tank, the warranty is 6 YEARS counting from the date against shipment or 5 YEARS counting from the date of installation.
For accessories, it's 24 months counting from the date against shipment or 18 months counting from the date of installationduring the warranty period, if there's any parts damaged in quality, you can get the new ones for free.

6) Do you test the machine after the production?
Before shipment, our engineer will arrange the functional tests for each machine.

7) Can I come to China for factory inspection?
Of course, but it is better to wait until the epidemic subsides. Now we support using ZOOM for online factory inspection.

8) How often should the heating elements be changed?
Depends on frequency of use, generally speaking, you need to change the heater every 6 to 7 years.